Privacy Policy

PitchSight (“we,” “us,” or “the portal”) helps baseball athletes and their care teams track throwing workload and protect arm health. This policy explains what information the portal collects, how we use it, and the choices you have. It applies to the PitchSight Pitch Count Portal at portal.pitchsightbaseball.com.

Information we collect

When you create an account and use the portal, we collect:

• Your name and email address
• Your date of birth (used to determine age-based guidelines)
• Athletic profile details such as level of play, throwing arm, positions, and any prior arm injury history you choose to share
• Session data you log — pitch counts, outing type, effort level, velocity, days of rest, and arm-care activity
• Any pain you report while throwing, including location, timing, and severity

How we use your information

We use this information to:

• Track your throwing performance and workload over time
• Monitor arm health and surface age-appropriate workload guidance
• Let your PitchSight care team review flagged sessions and leave notes for you
• Send you reminders and account-related messages

This is not a medical records system

The portal tracks athletic performance data only. It does not store protected health information (PHI) or medical records. Any clinical records your care team maintains are kept separately, outside of this portal, under the appropriate medical privacy safeguards.

Children’s privacy (COPPA)

PitchSight is committed to protecting the privacy of children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly allow children under 13 to create their own accounts. During sign-up we ask for date of birth first; if the person is under 13, we stop and instruct that a parent or guardian must create and manage the account on the child’s behalf, providing verifiable parental consent. A parent or guardian may review their child’s information, request corrections, or request deletion at any time by contacting us at the address below.

How your data is stored

Your data is stored securely using Supabase, our database and authentication provider. Access is protected by per-account security rules so that athletes can only see their own data, and only authorized members of the PitchSight care team can review athlete data.

Sharing with coaches

You may choose to share your workload with a coach or team. To do this, a coach gives you a private roster code, and you enter it in the portal to join their roster. This is entirely opt-in — no coach can see your information unless you join their roster, and you can leave a roster at any time from your account, which immediately stops all further sharing.

When you join a roster, the coach sees your throwing workload only: your name, age, pitch counts, overall throwing load, and workload status. Coaches do not see any pain you report, any notes from your PitchSight care team, your date of birth, or your contact information. For accounts managed by a parent or guardian (athletes under 13), the parent or guardian decides whether to join a roster.

Player data entered by coaches

Some coaches use the portal to track their team’s throwing workload and enter their players’ information themselves, so that individual players don’t each create an account. This is called a “managed team.”

For a managed team, the coach records only a limited, minimized set of information about each player: first name, jersey number, birth year, throwing arm, and throwing workload (pitch counts, throws, velocity, and rest days). Managed-team records do not include last names, contact information, dates of birth, or any pain or health information.

When a coach creates a managed team, they confirm that they have permission to record this information — from the player if they are an adult, or from a parent or guardian if the player is under 18 — and that they will remove any player at that person’s request. The coach is responsible for obtaining that permission. PitchSight does not knowingly collect this information directly from children.

If you are a player, parent, or guardian and would like to review or remove a player’s managed-team information, you can ask the coach directly, or contact us at info@pitchsightbaseball.com and we will help. If a player later creates their own PitchSight account, they may receive a copy of their workload history so they can continue tracking it themselves.

Data sharing and research

We do not sell your personal information to third parties. We may use de-identified, aggregated data — information that does not include your name, email, or date of birth — for research aimed at improving arm-health understanding and injury prevention.

Contact us

If you have questions about this policy or your data, or you want to review, correct, or delete an account, contact us at info@pitchsightbaseball.com.